Arbor Advisors has been providing comprehensive business planning and custom market research since 1995. Arbor Advisors has expertise across the four disciplines essential to your business growth. BUSINESS PLANNING •Visioning and strategic planning •Service-line strategic planning •Business plan development •Environmental assessment •Resource development planning •Group / meeting facilitation MARKET RESEARCH •Competitor analysis •Market assessments •Survey design development and administration •Personal interviews •Focus group facilitation •Benchmarking •Web research CUSTOMER SATISFACTION MEASUREMENT and STRATEGY •Customer satisfaction measurement •Client interviews •Employee satisfaction measurement •Customer service strategy MARKETING ASSESSMENT •Service and marketing evaluations •Facility and operational assessments for underperforming programs MICHIGAN CERTIFICATE OF NEED