Infodom Sarajevo, with other member companies of Infodom Group and its associated scientific research institue ILBA, covers the entire cycle of creation and use of knowledge, and offers services based on knowledge and customer support for the exploitation of systems based on knowledge and innovation (knowledge-based economy), and all this on the basis of five competency groups: Specialized consulting, BPM, ERP – System integration and implementation, CRM, Product and application development, Support services for the exploitation of information systems, ASP, Cloud Computing and measurement of performance, e-Learning. Through its export program, Infodom Group combines cooperative activities with that of suppliers and partners in order to increase absorption of new business models and ICT solutions in EU countries and countries in transition. Utilizing certified business statuses, Infodom Group participated with the world’s leading technological principals: Microsoft, IBM, Oracle and Partners for “Open Technologies”. Infodom Sarajevo primary expertise is Microsoft’s Dynamics portfolio, primarily Microsoft Dynamics NAV and Microsoft Dynamics CRM. Dynamics NAV, Microsoft’s ERP software solution, is internationally recognized ERP tool which includes, among other things, modules for financial management, human resources and supply chain management. Infodom Sarajevo, as Microsoft partner, has successfully completed a number of projects with business process analysis, designing and implementing Dynamics NAV software solution. Infodom’s Dynamics NAV team, with several certified experts, has developed a complex Human resource management system, as well as localized solution for financial management and payroll calculation.