Tough Cookie Marketing is a boutique marketing and events agency primarily working with service industry businesses. Focused on communications, relationship development, service excellence and digital success strategies, Tough Cookie Marketing also create out of the box strategies, engaging events and intriguing content to grow, reinvent and improve service businesses. Business director Kathie Bolitho has worked within the service industry environment for almost 25 years, and has significant experience in marketing, operations, management and customer service area for both private and not for profit sectors. Kathie's blog The Clever Cookie provides down to earth, simple and usable marketing ideas and advice.