We partner with health care organizations to improve quality and performance through better staff engagement. Focusing on the people side of performance improvement, our work for major health care systems has included projects in employee engagement, patient experience, leadership development, change management, business development and customer loyalty strategies. Our latest innovation, MyTEAM™, is a SaaS web/mobile application designed to help middle managers boost employee engagement, reduce turnover and improve operating results. What makes MyTEAM™ unique is its portability/ accessibility and uniting of multiple evidence-based tools to improve operating results and engagement. The app transforms a manager’s point-of-view from a backward-looking annual appraisal model to a prospective, consistent, employee development approach. The need for middle managers to better engage employees to improve operating results has never been greater. In 2018, the “quit rate” – percentage of employees who voluntarily left a job – hit a level not seen since 2001 as reported by the U.S. Bureau of Labor Statistics. In a recent Conference Board survey, 800 leading CEOs ranked “attracting and retaining top talent” as their #1 concern in 2019, noting “they are leaving in droves.” While multiple factors affect employee engagement, Gallup organizational research indicates that at least 70% of the variance in team engagement is explained by the quality of the manager or team leader.