The Culture Lab was founded by Paul Jason – property developer turned accidental retailer. When the anchor tenant of his first shopping development pulled out at the last minute, Paul had to become a KWIKSPAR owner/operator virtually overnight. Ten years later and with a second SPAR under his control, Paul has a slew of awards for managing the best run stores and consistently achieving the highest standards in customer service countrywide. He achieved this through creating an amazing company culture, his relentless focus on training his staff and unwavering customer service excellence in his stores. The benefits of developing a company culture of customer service excellence include: Increased turnover growth through a highly satisfied and loyal customer base Increased staff motivation and productivity Great staff retention Effective leadership and management Currently two workshops are offered: • A five-hour training seminar aimed at all organization leaders and key executives (owners, managers, and supervisors) which addresses the fundamentals of customer service excellence and covers an introduction to inclusive leadership, culture co-creation and recruitment. Minimum of 20 delegates, maximum of 35 delegates • A three-hour interactive workshop aimed at all staff who interact with customers. This workshop focuses on the fundamentals of what makes up great customer service and includes modules on upselling and how to convert a complaining customer into a customer for life! The course also offers an introduction to the unique role that culture plays in an organization. Minimum of 20 delegates, maximum of 35 delegates Although the focus areas of Culture, Customer Service, and Leadership are strongly aligned to the retail sector, delegates from other sectors are finding huge value in the content with tangible take home value and lessons to implement in their workplace. Paul also shares his retail experiences in humorous, honest, down-to-earth speaking engagements. A born speaker, he envelops audiences in his passion and enthusiasm for excellence in customer service, culture cultivation and leading through influence. He has spoken at the annual conventions of major national retailers, launches, and award shows.