Dr. Sophronia (Frony) Ward is the President and Owner of Pinnacle Partners East, LLC. She is a statistician and Continual Improvement Expert specializing in helping businesses improve their processes using the techniques of Statistical Process Control, Six Sigma, and Lean Six Sigma. Through a combination of consulting, coaching and training, Frony partners with client organizations so they can learn the specifics of process improvement and develop their own internal experts. She is one of four founders of the internationally recognized Institute for Productivity through Quality at the University of Tennessee in 1981. In 1984, she joined a major consulting firm, Tennessee Associates Inc. (TAI), as a Senior Consultant and Director of Consulting Services. She has designed highly successful three-week workshop integrating statistical process control (SPC), Six Sigma and Lean Six Sigma for clients in the USA, Mexico, and Venezuela as well as the development of a workshop on Design of Experiments. Dr. Ward has vast experience in leadership development and facilitation, as well as team training and facilitation. Her work in these fields has been with client companies as well as with Unitarian Universalist Churches. She is a former Faculty Member and Dean of the UU Leadership School at the Mountain Retreat and Learning Center in Highlands, NC. Dr. Ward bases her approach on the philosophy, insights, and methodologies created by Walter A. Shewhart and W. Edwards Deming. She has over 35 years experience applying statistical methods to management, production, service, and research areas working with every level of personnel. Since 1981, she has consulted with numerous automotive, government, glass, chemical, paint, healthcare, telecommunications, and food companies in the implementation of quality management and tools for continual improvement. Visit www.pinnaclepartnersinc.com or email [email protected] to learn more. Visit http://www.pinnaclepartnersinc.com/ or email [email protected] to learn more.