User Solutions specialise in all areas of the digital product design / UX lifecycle, including: • Leading UX teams across research and design projects. • Planning scopes of work within ‘Agile’ and ‘Waterfall’ contexts. • User research through contextual inquiry methods; ethnographic research, semi-structured interviews and observational studies. • Facilitating workshops to analyse and synthesise research into meaningful product requirements, user journeys and personas. • Designing and iterating interaction designs and prototypes. • Supporting development teams throughout implementation, facilitating feature prioritization and concept and usability studies. • Measuring success, tracking feedback and optimization. • Evangelizing UX to stakeholders and training product managers in user research techniques.