Total CRM is a Melbourne-based consultancy firm who have been working with CRM software since 1996. We are dedicated specialists, providing total expertise in both the technical and commercial aspects of a successful CRM rollout. Total CRM are proud to be a certified Microsoft Gold Partner, ClickDimensions Silver Partner, Act-On Partner and Telstra Business Partner. Total CRM work in partnership with you to achieve your business goals through innovative CRM solutions. We implement the right technology to manage your customer or supplier relationships as well as your sales and marketing activity. Our consultants focus on customising your system to make it easy for you to use on a day to day basis, to make your processes more efficient, and to provide you with powerful reporting and business insights. Total CRM can work with you to: • Scope your requirements • Move your data from spreadsheets or an existing CRM • Integrate your new CRM with your other business systems • Measure and manage sales and marketing KPIs • Automate your email marketing • Collect and analyse data from surveys and web forms • Nurture your leads and grow your business • Promote your brand via social media marketing • Provide mobile access to CRM • Manage the related changes to your business You can get in touch with us at www.totalcrm.com.au or ph. 03 9841 7799.