The Reputation Lab is a boutique hospitality consulting agency specialized in reputation enhancement, social media strategy, staff training, project management and marketing. With over 70 years of combined experience, our core team members represent a collection of former hospitality professionals who have served in the operational, sales and marketing disciplines within hotels, resorts and restaurants. At The Reputation Lab our focus is on elevating the online reputation for our clients, both proactively and reactively. We partner with your team to set a goal, and we develop and deploy strategies aimed at achieving that goal, including day-to-day leadership management and action-plan execution. Enhancing your reputation starts with a self-reflection. Is the right level of service being offered to guests? Is your team empowered to do what it takes to exceed the guests’ expectations? If this is an opportunity, perhaps your business would benefit from one of our Training Workshops, focusing on how a hospitality business can go from good to great. The next step is maximizing your online voice through effective reputation enhancement and management that elevates your performance on websites such as TripAdvisor, Google+, Yelp or Expedia. Engaging on the property level is important, and so too is engaging online. Through our reactive reputation management efforts, we can convert satisfied guests into advocates for the business. A relationship with The Reputation Lab guarantees that your business is not maintaining status quo as others surpass you through their own proactive efforts. Your business will have “doctors in the lab” and “eyes on the formula” every day—a partnership with The Reputation Lab is in effect an extension of your management team. For more information, or to see if your hotel would qualify for a Free Case Study and SWOT Analysis of your current reputation management efforts, call us at 855-979-6800