Network Direct, Inc. is a team of industry experts that offer a broad range of hands-on contact center operations, telemarketing, tech support and customer care optimization. Network Direct, Inc. helps companies find “right-fit” outsourcers, transitions programs from one supplier or in-house center to another. Provides program management to support its vendor placement recommendations such as contract negotiation, SOW development, outsourcer set up and deployment, quality monitoring and calibration, performance oversight and reporting. Network Directs’, “Recall on call”, service provides communication services for recall and crisis situations by providing toll free numbers, IVR and pre-qualified recall call centers to handle live calls in the event of a recall or crisis.