Shanghai Xiaoi Robot Technology Co.,Ltd, (“Xiao-i”) is a leading cognitive intelligence enterprise. Since its establishment in 2001, Xiao-i has been focusing on developing cognitive intelligence technologies based on its cutting-edge natural language processing technology and artificial intelligence (“AI”) implementation in businesses. Xiao-i has been recognized as a representative of Conversational AI enterprises by Gartner. Hundreds of enterprises from various industries, including contact center, financial sector, government and healthcare, benefit from Xiao-i’s smart customer service solutions and mature implementation system. The solutions and services largely leverage on the company’s smart interactive platform, smart voice platform, knowledge integration platform and other AI+ products. Being among the pioneering companies to implement commercialized smart CS solutions in China, Xiao-i has covered various vertical industries and has been in the lead in market share, with more than 800 million end users.