WHO WE ARE: Chorus Tree Inc - Human Experience understands the critical interdependencies between employee and customer experiences and is uniquely equipped to help clients in a holistic way. Chorus Tree Inc was founded by Neal Dlin who has an over two decade track record in helping organizations deliver industry busting customer and employee experiences as well as contact centre excellence. Alongside him is our team comprised of a balance between expert award winning hands on practitioners, data and analytics experts and organizational psychology expertise. OUR HISTORY. Chorus Tree first launched as 3 Up 1 Down Consulting in 2008 with Spin Master Toys as our first client. In 2013 we rebranded as Centrifugal Voice, partnering with NueBridge and JD Power and assisting clients such as T-Mobile, Mercedes Benz Financial, Rogers, Alaskan Airlines and more. In 2015 founder, Neal Dlin, stepped away to dedicate himself full time for 3 years to the launch of Sonnet Insurance, Canada's first online direct home and auto insurance company. In 2018, Neal returned and the company rebranded to Chorus Tree. The meaning behind the name is simple. To create leading employee and customer experiences, you must tend to both the tactical and strategic, both the surface and the root of the issue in order to grow and sustain excellence. This is only accomplished by organizations who can bring all groups, whether directly or indirectly customer facing, together, in harmony, working towards a common and clear goal. That is Chorus Tree Inc. Consulting and advisory services include: - Customer Experience (CX) - Employee Experience (EX) - Contact Centre Excellence - Voice of the Customer (VoC) Proficiency Coaching services include - Executive Coaching - Leadership mentoring and coaching