At ReynoldsBusbyLee we bring the voice of your customer into your board room and working practices. We specialise in customer experience enabling our clients to hear the voices of their customers as they navigate through the customer journeys. We're also passionate about the inclusion of all customers including those who find themselves in vulnerable circumstances. Being vulnerable does not make you a bad customer, you're someone who has fallen into a difficult situation facing challenges and needs support. We can help you to identify those customers within your customer base and to determine which reasonable adjustments you can offer to better support their needs, whilst still meeting your business needs and targets. Our customer experience audits provide a real-time diary of customer interaction. It’s mystery shopping and then some... as we bring insight into customer attitudes and emotions as well as the actions into focus. These more qualitative aspects are missing if you only look at data. Because we have been clients and run customer-led businesses, we give specific, actionable recommendations. We focus on customer experience working to improve the outcomes for both your customers and your business. We are performance driven marketers.