DPM is a European company specialized in service management. We offer trainings, consultancy and coaching in this domain. We deliver trainings in Belgium, Europe and the rest of the world. We assist IT departments to become more efficient & effective in order to deliver an excellent service towards the business. The final goal is an improvement in customer experience & satisfaction. Our integrated approach of consultancy, training and coaching results in a permanent change in business culture. We are convinced that process improvements and implementations cannot succeed without the involvement of stakeholders, hence our choice to focus and work on the people factor. The right mix of attitude and behavior assures that people accept the new way of working. DPM is an Affiliate of the Accredited Training Organisation ITpreneurs (itpreneurs.com).