CHARTERED INSTITUTE OF CUSTOMER MANAGEMENT (CICM) the customer service and call center professional body that strives to promote customer service excellence and professional contact center management. We offer highest standard of professionalism in all aspects of customer service globally through our accredited call center and customer service certification programme and events. Each year CICM rewards leading organizations and individuals excelling in customer services in Africa through its prestigious Service Excellence Awards. The key highlights of the 2017 CICM events calendar include the continental Service Excellence Awards to be held in July which will see over 500 companies from across Africa battling it out for the top customer service accolades.