Blue Cross Complete of Michigan is contracted by the state of Michigan to provide medical services to eligible Medicaid and Healthy Michigan Plan beneficiaries in 32 counties. Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross Complete earned an above average rating in the Michigan Department of Health and Human Services 2020 Quality Checkup. This report scores Michigan Medicaid health plans in five areas, including doctors communication and service, getting care, keeping kids healthy, living with illness and taking care of women. Blue Cross Complete was rated above average overall, scoring above average or average in all five categories. Quality and accreditation Blue Cross Complete is committed to providing high-quality health care in Michigan. We deliver National Committee for Quality Assurance-accredited health care services. NCQA Health Plan Accreditation evaluates the quality of health care that health plans provide to their members. We hold a Commendable Health Plan Accreditation from NCQA. We also hold the Distinction in Multicultural Health Care from NCQA. Multicultural Health Care recognizes organizations that lead the market in providing culturally and linguistically sensitive services and are working to reduce health care disparities.