BlocksLab is a partner for forward-looking organisations in order to build the omnichannel capability for developing novel or outdated business models and commercial concepts for delivering seamless customer experience in the digital era. 👉 OMNICHANNEL STRATEGY PROJECT Omnichannel strategy work to deliver an expected customer experience within business ecosystems; 👉 ORGANISATION'S OMNICHANNEL CAPABILITY Developing and building omnichannel organisation's dynamic capabilities and operational competencies to deliver expected and seamless customer experiences; 👉 INNOVATION AND COMMERCIALISATION PROJECT The entire funnel of customer-driven commercialisation projects of innovations including business mapping and planning, concept, model, plan, and implementation; 👉 OMNICHANNEL BRAND AND CUSTOMER SERVICE EXPERIENCES, AND MARKETING Comprehensive development and management of customer purchase journeys, touchpoints, interaction choices, and processes in business ecosystems; 👉 DATA FOR BUSINESS DECISSIONS MAKING Business both management research and studies using qualitative and quantitative methods. 👉 FUNDAMENTALS ◼︎ Customer-centric value-in-use – cocreative brand and customer service experiences ◼︎ Omni/multiple channel brand experiences – toward seamless customer experiences ◼︎ Business ecosystems – unified structure within customers, partners, environment, organisation 👉 RESOURCE ◼︎ Consultant ◼︎ Facilitator ◼︎ Advisor ◼︎ Interim ◼︎ Board works 👉 INDUSTRY EXPERIENCE ◼︎ Retailing - Alcohol store chain - Cosmetic chain and brand - Eye wear store chain - Fashion and Design brand - Furniture and Furnishing store chain - General discount store chain - Home electronics store chain - HVAC and electronic accessories brand - Lifestyle brand and chain - Special department store chain ◼︎ Healthcare - Optician - Eye hospital - Private health center ◼︎ eCommerce ◼︎ Services ◼︎ Cafe ◼︎ Private label ◼︎ Product and Service concept (B2B, B2C, D2C)