Insurance agencies and carriers are under intense competition as customers are subjected to non-stop advertising for cheaper insurance from online and other low-cost insurance products. To retain their customer base, improve renewal rates and increase their revenues, agencies need to focus on their core strength - the "personal touch" to deliver value to their customer. A majority of business activity critical to the success of the insurance agency occurs on the phone talking with clients and carrier staff. Our blueButler solution provides the most powerful set of applications available to guide, monitor and manage the agency’s sales and services practices in this highly competitive market