Information technology matters but it should not be used to initiate and drive business transformation. For Cyan ES, IT’s role within business has moved beyond a traditional mindset where technology drives business requirements and where leaders regard technology as a panacea. Rather, performance improvement in terms of process, technology and people characterises the firm’s business aligned approach. In terms of this approach Cyan ES provides IT and business processing services to meet the needs of clients in the banking, short-term and life insurance industries. We concentrate on assisting customers in the financial services sector to attain specific goals: achieving efficiencies, reducing costs and eliminating potential operational problems. Within this niche sector we advise on strategy and solutions as well as design, build, implement, operate and maintain these solutions for our customers. And in place of adopting a one-size-fits-all methodology, we have developed a risk sharing proposition with an emphasis on solutions and value add: we manage customers’ operations within a proven stable environment so they are able to focus on their core business objectives.