BlackIron Group is a boutique management consulting firm dedicated to the Retail & CRM sectors. With deep business and technology knowledge, we deliver superior design & implementation of strategy, technology, and process solutions. We bring our clients a variety of initiatives and innovations that ultimately help drive revenue & cost savings, deliver bottom line results & enable our clients to move to a higher level of performance. We offer Training Assistance, Implementation, and Technical Solutions for salesforce.com. With salesforce.com, you gain state-of-the-art capabilities for managing all interactions with suppliers, distributors, jobbers, partners, and customers, including: Marketing Automation As the leader in on-demand customer relationship management (CRM), salesforce.com understands the importance of integrated sales and marketing. Our closed-loop marketing automation application, Salesforce Marketing, empowers you to manage multi-channel campaigns and provide up-to-date messaging to sales. Customer Engagement Support Perform sales planning & forecasting to improve success rates. Develop accurate segmentation strategies for targeted sales initiatives. Improve opportunity management capabilities. Let us show you how. Business Transaction Support CRM technology doesn’t exist in a vacuum. To be truly effective, it has to fit into your company’s architecture and integrate with your other systems. That’s why salesforce.com’s AppExchange platform is built on the latest standards in Web services integration — so that implementing CRM in your organization is faster, easier, and more cost effective than with any other CRM application. Customer Service Support Enhance the efficiency and professionalism of your customer interaction center. Our Services Are Flexible We will work with you to define the level of effort your project requires and we will work within your budget and timeframes. See more at: http://blackirongroup.com/