I'm an executive with 30 years of global experience across marketing, sales, communications, demand management operations & customer experience. I call on all these skills to offer: - Customer/Partner Advisory Boards: establishing or improving Board programs, coordinating & facilitating sessions, managing onboarding & communication, supporting incorporation of insights into company-wide systems & processes - User Communities/Groups: establishing or improving programs, coordinating activities, developing content & managing comms channels & events - Voice of Customer strategy: setting up & running customer insights programs & CX operational measurement - Tender/bid support: supporting the bid team to develop compelling tender responses & stakeholder engagement programs - IT transformation comms: deliver change communication plans with relevant, understandable content Most of my career has been spent with leading global companies including SAP, IBM, Unisys, Squiz, QBE Insurance & large marcomms agencies. I've worked with a diverse range of clients across FMCG and retail, telco, financial services, utilities, & all levels of governments. I have also driven large-scale account-based demand gen programs, GTM development, & multi-million dollar bid support programs. I've also helped organisations build & run their Advisory Boards & User Communities. My greatest career satisfaction comes from helping organisations improve how they engage with and deliver services to customers; in particular, developing strategies to help them improve services & communication through data & insights, mature processes, the right technology tools, compelling value props & clear messaging. Many of my roles have focused on helping organisations transform: rolling out digital transformation strategies, shifting focus between product & services, moving from on-premise to cloud, or maturing systems & processes to scale & grow. Contact me at jennifer@jarnoldconsulting.com or +61 412 33 66 37.