SBW offers knowledge driven skills enhancement program designed to improve the productivity of Call-center training delivery workforce. Offers training resource development program to ensure maximum utilization and good returns on training investments. Today, training & development as a corporate function needs a careful examination. One of the biggest training function challenges is to manage and deploy training. May be trainers are doing the best job in the world with available resources; but whether or not employees apply training largely depends on the content quality, methodology, and applicability. What exactly are we teaching! How are we teaching! And most importantly, its applicability. If it is not easily applicable employees will go back to their old ways of doing things. Call center agents fail to reflect any improvement, which questions the content worth of the program followed by Call centers in India. The industry has failed to develop a reliable training solution to meet industry needs. Training initiatives can do wonders if are based on knowledge and its applicability. It's an undeniable fact that neither BPO's nor training -outsourcing companies have expertise in language training needs. SBW helps you realize the need of knowledge based training interventions. See Beyond Words program is developed on the lines of LINGUAFRANCA to bridge the gap between knowledge and BPO industry. See Beyond Words enhances the performance of BPO training delivery work force and strengthens the industry knowledge base. See beyond words helps you minimize perceptual hindrances in language learning curve. It helps consumer engagement firms to increase businees quantity by increasing the quality of exportable services. We provide specifically made to order knowledge solutions to meet outsourcing industry needs.