At Mellion we have over twenty years of experience in helping organisations across a wide variety of sectors to enhance existing commitment, clarify relationships and improve customer loyalty and retention. We will work as part of your team to help you reach the best possible understanding of your customers, enabling you to use this insight to drive your business performance. We aim to work with you as flexibly as possible to ensure that you meet your objectives. We will: >Gather feedback about current experiences and your customers' expectations for the future via customer reviews and customer surveys >Use our bespoke Confidence Index metric to underpin the process >Use other common metrics such as NPS* and satisfaction scores to analyse and report >Understand your customers' needs, wants and expectations and assist you in identifying and prioritising improvement actions >Analyse the verbatim feedback to understand what your customers are actually saying Our independent status allows us to work with impartiality, and we promise to treat you and your data with integrity at all times.