SeeClickFix is an online and mobile platform for service request collection and management. Residents are empowered to play a central role in their communities by reporting non-emergency, quality of life concerns to the right officials, with the right information. Officials are able to take action, and complete the work, while keeping residents in the loop. Outcome focused reports allow officials at all levels to evaluate public service performance, plan for improvements, and have the facts necessary to make data-driven decisions. With over 340 local government partners and more than 1 million resident users, SeeClickFix has become a powerful platform for change. Over 5 million issues have been reported - 90% of which have been resolved. With SeeClickFix, civic trust is built one request at a time.