CUSTOMER EXPERIENCE Prime customer experience starts with knowing your customers and delivering a highly personalized experience with every interaction. As the primary hub for real-time customer connections, your contact center is the heart of your customer experience strategy. Change customer service from one-off customer transactions to luxurious Services, informed, sustainable customer relationships. By monitoring and understanding each customer’s needs and preferences, you can manage their experience and bring the right resources to each interaction dynamically. 1. Give Customers an Experience to Remember 2. Better Contact Center Service 3. Gain Actionable Insight IT DEVELOPMENT Our commitment to long-term partnership is supported by full-cycle servicing that covers every aspect of software production and implementation. We offer complete transparency of activities and deliverable, mature project management and seamless communication. 1. Web Application Development 2. Mobile Application Development 3. Website Design And Development 4. Dedicated Development Teams IT & BUSINESS ADVISORY SERVICES EVS provides a full range of business and IT consulting services to help organizations successfully deploy, manage, and operate their IT solutions and technology investments. EVS team assists clients with business process management and business process redesign (BPM/BPR), change management, data management, system architecture and integration. EVS goal is to work with our clients to help strengthen their organizational effectiveness through business planning, process change, and smart use of technology. 1. Project Management 2. Quality Assurance and Testing 3. Information Management and Business Intelligence 4. Business Requirements Analysis 5. Business Process Re-engineering 6. Organizational Change Management