Strategic consulting and insights focused in the areas of customer experience strategy, enterprise digital transformation and data-driven marketing. Recent consulting engagements with Fortune 100 companies include: - Developing strategy and creating roadmaps driving optimized customer experience - Evolving from multi-channel to omni-channel experiences / org focus - Better leveraging technology to enrich guest/customer experience - Developing consumer-direct distribution models for B2B2C brands - Better leveraging digital channels to influence and engage key customers - Designing organizational structures to support enterprise digital transformation