Identifying proper government support as being fundamental in making Bangladesh a major contender in the offshore market, the entrepreneurs have created the Bangladesh Association of Call Center & Outsourcing (BACCO). The role of BACCO is to encourage creation of proper policies and regulations; ensure in place are fair and appropriate operating environment; and provide assistance to interested operators who want to enter the market. BACCO will work with any recognised authorities such as Bangladesh Telecommunication Regulatory Commission (BTRC), other ministries and organisations to meet the objectives