Healthwatch Essex is an independent voice for the people of Essex. We’re here to understand the lived experience of people who use health and care services in the county and to make sure their voices are heard. We have powers in law, as set out in the Health and Social Care Act 2012, to encourage people to share their views and lived experience with us. We undertake research and engagement activities so that we can make evidence-based recommendations to the NHS and social care authorities to improve how services are designed and delivered. We also provide an information service to help people access, understand and navigate the health and social care system. Anyone can call our confidential telephone information line, for the costs of a local call, on 0300 500 1895. For more information about Healthwatch Essex, go to: www.healthwatchessex.org.uk