Vision We believe that website-visitor interactions should be handled in the best possible way. We ensure a seamless user experience while increasing contact efficiency. Mission Bmetric creates and executes a tailored contact strategy with our partners. We make sure every interaction is efficient, effective and purposeful. Who works with bmetric? bmetric is for businesses looking to boost sales and optimise customer service, across online and contact centre channels. We work with trusted brands in insurance, banking, publishing, telecommunications, and the utilities sectors—driving their channel management and CX initiatives, with full-service, data-led solutions. What are Intelligent Channel Management technologies? In today’s online-first consumer culture, the majority of B2C interactions pass through the website as a touchpoint or main destination. If so many of your customers are drawn through the website, why do the lion’s share of these sessions end with churn? bmetric delivers data-led solutions to make a success the customer journeys that aren't reaching the right channels, for sales or customer service. Intelligent channel management is allowing businesses to rethink how they engage customers through the website, to find the best (or next best) solution to align customers with the optimal channels—online or in the contact centre. How can I begin testing with bmetric? Our channel management consultants can walk you through the process, from implementation to optimisation. Other solutions offered by bmetric include bmetric Call-tracking, Intelligent Feedback, and Online IVR. Get in touch to learn more about our range of channel management technologies and what bmetric are doing for brands in the insurance, banking, publishing, telecommunications, and utilities sectors today.