The marriage of CI's NEW eOne Conversational IVR with Google Voice and Google AI results in the Virtual Concierge service. That service, the Virtual Concierge, is the bridge that leads a caller’s conversation from your premise or cloud PBX to Google Voice Services and Google AI. With over 30 self-service, inbound and outbound predefined applications, the Virtual Concierge is ready for deployment on premise, in the cloud and on any PBX platform sold in North America.