Procedural documentation needs to be operational, accessible, and usable for 21st-century workers. Studies show that attention spans have diminished from 12 seconds to 8 seconds. The Internet and mobile technologies are driving more information at workers and from a wide variety of channels. In that 8 seconds, workers quickly scan procedural content and make decisions about whether they can afford to spend more effort on that information. Reading walls of text, viewing disconnected, confusing diagrams, and scrolling through PDFs in search of desired instructions is a waste of the 21st-century workers’ time. We help our clients design and deliver high-quality procedural documentation in a manner that makes sense to 21st-century workers. Operationally-focused procedural documentation is delivered through a web platform called a Process Resource Center (PRC). PRCs provide information that is visually and operationally consumable, not overwhelming or confusing. They get everyone on the same page quickly and provide a foundation for continuous improvement. In the words of one of our clients, "We use the PRC to get work done!" PRCs include: Vetting by the organization including: - Executive buy-in - Departmental requirements - Cross-departmental collaboration Procedural descriptions: - Process descriptions - Expected outcomes Process/workflow diagrams: - User operational level diagrams - Checklists - Detailed work instructions - Swimlane diagrams - Detailed analytical cycle times and cost Roles and responsibilities: - SIPOC – Identifies external process roles, inputs, deliverables, and customers - RACI (Responsibility Assignment Matrix) – Defines process ownership and those responsible for process execution Measures and analytics: - Process performance measures - Financial analytics - Key performance indicators Related policies and regulations Glossaries Contact: Henry Draughon Process Delivery Systems [email protected] (972) 908-9041