It’s all about understanding a customer’s active intent for call agents and marketing teams so customers get what they need most efficiently. Lucency makes it possible for an agent to pick up customer session information, know exactly why they called and the questions they will ask at the moment of the call. It is seamless and instantly productive for agents and customers. Lucency clarifies customer’s active intent saving time and increasing sales conversions. Lucency removes the darkness of doubt that comes with assumption-based marketing by shining light on individual, active intent. All the marketing data used online is now visible offline--and at the individual customer level. Let us show you how.