KSBR is a research agency - but different. We design our projects from the outset to be catalysts for change; an active, energising process for clients and consumers. Everything we do - from the way we run focus groups, to the way we report findings - is based on this principle. KSBR turns Insight into Energy... “What makes KSBR different from other agencies is the proactive commitment they’ve shown to our business and the the way they bring customer research alive so that it connects with the business issues and packs a punch for the internal audience.  They’ve made a real contribution to O2 and I have no hesitation in recommending them to other companies looking to break new ground through innovation"  Karen Armes • Head of Customer Experience • Telefonica O2 "KSBR is a trusted research partner that can have candid & open discussions with our Senior Management team. They have achieved this elevated position by consistently delivering clear & concise recommendations in a format & language that gets our senior stakeholders’ attention.” John Irwin • Insight Manager • Talk Talk "A brand-leader like Premier Inn needs research to be designed around commercial realities. Commercial awareness like that is one of the things that makes KSBR a little different to work with.” Andrew Gammage • Head of Quality & Insight • Whitbread Hotels & Restaurants