The concept of Always Express began with the building blocks of personal involvements and pride; returning to the basic premise that nothing can substitute for human guidance and availability. We wanted to offer our customers the opportunity to be treated special. Each time the phone rings at Always Express you are greeted by an experienced professional that will fulfill your transportation request. Our operational staff is always closely monitoring an order from the first phone call to the final delivery. We have made a promise not only to our customers but also to ourselves, never to institute an answering/messaging service. Your calls are too important to us: 24/7/365 means ALWAYS available. If you get a voice mail on off hours, weekend or holidays, it is because our staff agent is engaged with another customer, and within minutes will be available to attend to your needs.