Engaged customers and employees are a valuable asset. They’ll be your advocate, give you honest feedback and come up with great ideas. Good communication, an open dialogue, is at the heart of this engagement. You need to know who are you talking with – their motivations, pressures and interests – and what have they to say. Then, knowing your tone will be spot on and you’ll be using the right channels, you can spread the word about all you have to offer. I have been a communication consultant for over 20 years and can help you get this right. Working with me you will have a natural problem solver on your side; someone who has developed and run communication programmes in a variety of sectors, managed crises and provided a sounding board for senior executives.