Our mission is straightforward: To enhance Customer Success capabilities for our Customers. We remove the uncertainty around Customer Success, quantify the "R" in ROI and develop Customer Success leadership. We do this in three ways: 1) The Predictive Customer Behavior Index™ assessment is powered by over 175 standards, benchmarks and best practices from some of the best SaaS businesses around. Like your business , our standards are constantly evolving. The assessment will identify gaps in your current capabilities and outline a road map for capabilities you’ll need as you grow. We regularly identify a $3 to $1 return. 2) The Predictive Customer Behavior Playbook™ was reverse engineered from the Predictive Customer behavior Index™ standards. It was developed for companies who are relatively new to Customer Success, but are actively managing Customers and need a comprehensive playbook to document processes and ensure consistent Customer delivery . The Predictive Customer Behavior Playbook™ differs from most other CS products because it comes with implementation. You get an IMPLEMENTED custom playbook all for a small fraction of the payroll and Customer retention savings it will deliver in year 1. 3. Predictive Customer Behavior Infrastructure. The CS leader can’t do it all and there are no extra resources in Customer Success just sitting around to help. We take our customers out of the never ending cycle with a custom approach to implementing the recommendations we make. Unlike other companies, we won't leave you with ideas and concepts you don’t have time to execute.