Since its formation in 1999, Glenfis Ag has established itself as First-Mover in the market; and has continuously advanced the ITIL Best Practice philosophy and methods as well as the certification of service management organisations in Switzerland. As First-Adapter we have aligned our own processes in accordance with these methods. And as the first business enterprise in Switzerland to achieve the ISO 20000 certification in February 2008; since then annually approved in follow-up audits. This is a practical wealth of experience that our experts bring to their projects.