The Bridge International is a non-traditional management consulting team operating in Australia and internationally, with deep client side experience within the financial services and other industries. We pride ourselves on being practitioners; experienced executives that have worked successfully in business, rather than career consultants. We have built a fairer, value model of advisory services that offers better outcome at a lower cost for our clients. We achieve this by fast tracked discovery, insights, strategy and problem solving as well as helping execute pragmatic solutions that drive real value. We believe in ‘progress not perfection’ and our Triple Play philosophy ensures that you always get the whole picture – culture, customer and commercials. Our services span strategic advisory services, customer and operations, commercial, culture & risk and program delivery. Our Services: Strategic Advisory Services • Business strategy • Organisational design • 360 degree review assessment • Business & executive advisory • White labelling & disruption Customer & Operations • Operations transformation & change programs • Digital & technology solutions • Customer service benchmarking, measurement & process workflows • Benchmarking operational capabilities • Moments That Matter customer journey mapping Commercial • P&L deep dives • Channel economics • Pricing & commercial recommendations • Cost & claims optimisation reviews • Vendor & partner recommendations • KPI & report hierarchy review & design • Portfolio strategies Culture & Risk • eNPS, cultural review & change programs • Leadership coaching, mentoring & advisory, workshop facilitation • Risk health checks • Internal comms strategy