Quality, service, innovation, attention to detail, reliability, dependability… these are key characteristics that ARaymond, a global provider of fastening and assembly solutions, practices on a daily basis. However, after more than 155 years in business, there’s one quality that ARaymond places in highest regard. That’s its ability to truly listen to its customers. “Often the projects we work on are a result of casual conversations with our customers or an industry professional,” shares Jason Reznar, Senior Development Engineer with ARaymond. “For example, a potential client might mention or show us a product that they offer and, after a brief discussion, we’ll often learn about the parts that could use improvement.” This is exactly what happened with Nova USA Wood, an importer and distributor of high-quality hardwood decking, siding and industrial products. “We saw a display of one of Nova’s top products, a patent siding clip that’s used to fasten wood panels to residential and commercial structures,” adds Henry Wiggin, Business Development Manager – Building/Construction with ARaymond. “Then, we got into a discussion with one of the company’s founders, Steve Getsiv, and realized that we could likely solve a few material challenges and design a more cost-effective product for Nova.” Turns out, Wiggin was correct and that’s exactly what ARaymond accomplished.