Whether it’s designing a customer experience strategy from scratch, reviewing and improving your current customer experience program, or helping you to look for and implement those marginal gains that make the difference to your customers and your business, The Customer Experience Coach can help. People often ask whether they need a coach. The answer is 'it depends' – so to determine if you do, ask yourself and your organisation these questions; a. Have customer satisfaction or NPS results plateaued for a period of time? b. Are results and scores actively declining? c. Has customer attrition increased? d. Do you have a high percentage of customers that are only passively satisfied? e. Have complaints or queries increased? f. Has employee engagement dropped or plateaued? g. Are you struggling to take the right actions that have a positive impact on customer experience? h. Would you value having an objective and experienced second pair of eyes to support you and help you drive change? If the answer is ‘yes’ to one or more of these questions then it’s likely you would gain a real advantage and get significant rewards from using The Customer Experience Coach. Over 15 years of commercial and customer focused experience, combined with a results and action orientated approach to help you realise your customer experience vision.