Areas of Expertise • Change Management (Project Approach) • Process improvements • Call Center (inc Tele-Sales), Operations & Customer Service Management • Data & Information Management • Relationship Building (Internal & External) • Management Consulting including Marketing • Sales & Marketing (including E-Commerce/Websites/Mass-Marketing) • Team Building & Mentoring • Financial Controls Management (including Credit and Collections processes) • Outsourcing • Strategy, Policy (& Process) Design (& Implementation, with KPI’s). See lessSee less of undefined summary