VoiceWeb is an international Speech Technologies and Intelligent User Interfaces Provider. VoiceWeb products and solutions are currently sold to over 20 markets in Europe, Africa, the Middle East and Australia. The VoiceWeb Omni-channel ENELAI platform is a comprehensive Customer Experience Solution for the enterprise wishing to offer a true Omni-Channel, Multi-modal, Multilingual Customer Experience to its customer base. In addition to offering a homogeneous Customer Experience across all digital channels and to being Omni-channel by design since every potential customer request is handled by the same platform, the VoiceWeb ENELAI also has the cognitive capabilities required to predict potential problems, self-correct and personalize the Customer Experience based on customer history. Coupled with the revolutionary Artificial Intelligence (AI) Dialogue Manager for Omni-Channel Natural Language Interactions, the VoiceWeb ENELAI Authenticator (a comprehensive application supporting multiple authentication methods including Voice Biometrics) and the VoiceWeb ENELAI Conversational Assistant, the VoiceWeb ENELAI platform enables organizations to deploy multi-channel Customer Service solutions that leverage upon all the state-of-the-art speech technologies available nowadays while minimizing custom development. Organizations such as Vodafone, OTE/Cosmote, WIND, Raiffeisen Bank, ING Bank, Piraeus Bank, National Bank of Greece, Macquarie Bank, Alpha Bank, Akbank, First Data, Emporiki Bank, HSBC, Millennium Bank, Proton Bank, Village Roadshow, Claro, Tigo, Umniah, Globacom, Mobilink, Warid, Airtel, MTN, Vodacom, Orange, Bezeq, Movistar, Umniah, Asiacell, Globacom, Digicel, Tunisie Telecom have trusted VoiceWeb to provide them with interactive services so that they can enhance the relationship with their customers.