Doclan is an IT Knowledge Management Company. IT Knowledge Management based around the theory of creating, sharing, using and managing the IT infrastructure knowledge within an organisation. Understanding and documenting a businesses IT Processes, Business Application and IT Infrastructure is key ensuring the following: · IT knowledge is maintained within the organisation · Information is readily available and current · Information is not lost through use of contractors · Knowledge is held within the business and not solely with 3rd Party managed service/support providers · The Business is not affected by Key Staff turnover