At Whitaker-Taylor we pride ourselves on our successful SAP AMS (Application Management Services) partnerships with our customers. Our Customers are an extension of our team and we are an extension of theirs. We understand that all organizations have cost constraints and at the same time need to maintain and enhance their SAP solution. We provide experienced resources with deep functional and technical expertise and offer to our clients on a variable needs basis. This enables our clients to increase or decrease services as needed and at the same time accurately budget costs Production Support and Knowledge Transfer Streamlines production support and strengthens your company’s internal skills and knowledge. Examples of our services are: • Routine maintenance and break-fix • Issue diagnostics and resolution • Change requests and on the job training • On-site and web-based training for both IT and end users As a result SAP customers can keep pace with business requirements, reduce the risks associated with skill loss and deliver increased value to their business users through our shared knowledge Implementation services: Variable resource packages that help organizations rapidly implement new modules. Examples of our services are: • Strategic assessments • Fit-gap analysis • Blueprint • New SAP module installation As a result SAP customers can maximize their returns on the new modules by ensuring their processes and procedures are successfully translated and implemented in the new modules. Enhancement services: Variable resource packages that help organizations ensure that their current applications are in line with the overall business goals. Examples of our services are: • Customization • Configuration and report generation • Business Process Automation • Expanded Functionality As a result SAP customers can reduce risks and increase revenue by ensuring that their processes and procedures are in-line with the current business directives