The Customer Relationship Management Institute LLC (CRMI) fosters superior expertise in customer relationship management through learning and sharing. We provide the knowledge and services to create a customer-centric culture that will raise the awareness of, commitment to, and competence in customer experience management (CEM). CRMI develops and delivers online and in-person education programs, professional development services, CEMPRO℠ training and certification, and employee recognition and rewards programs. Our programs focus on best practices in CEM, as well as customer and employee engagement, satisfaction, loyalty, and retention. From training curriculum to webcasts to live events, we teach the fundamentals of fully integrating CEM into an organization’s DNA, ensuring that every touch point exceeds customer expectations. Plus, our methodologies link CEM to ROI, so business leaders can clearly see the positive financial impact of their customer- and employee-centric business practices.