Agenses is a workforce management company that provides workforce management software as a service to replace the cumbersome process of using Excel to attain insights, forecasts, and scheduling. Keeping your vision clear and empowering you to advance your customer service's performance. By performing a daily check-in to Agenses you will have access to past performances and to optimize your current performance. Using the insights provided you'll gradually have a better understanding on how to influence your call center’s performance accomplishing a better customer service.