INOUT HOSTEL is a Special Work Center dedicated to hotel and catering industry opened in 2005 by Icaria Social Initiatives, a non-profit entity. INOUT HOSTEL is located in Barcelona, in its privileged nature park, with a tube station (zone 1), 300 meters uphill until the reception. It offers almost 200 beds in shared rooms in regime of four, six and ten people. Shares some targets with leading tourism industry: provide the best customer service and generate a sufficient level of resources to get benefits, by obtaining customer satisfaction scores above the 80%. INOUT HOSTEL is the first hotel service in Europe where 90% of its staff consists of disabled workers, mostly intellectual.