Jack Mackey is a pioneer in customer experience management, team member engagement and leading for growth. As an executive at Service Management Group (SMG), Jack helped grow the business into one of the world’s premier customer measurement and insight firms. He assisted hundreds of companies in driving profitable sales growth through more loyalty-inspiring experiences. Jack is a Founding Member of the Customer Experience Professionals Association and named in Who’s Who in CX. His management training talks on customer experience are translated into 14 languages by Crestcom International for a global team of leaders. But Jack is best-known for infecting his audiences with a spirit of creative discontent and stimulating record-breaking results for clients.