Aumtech is a provider of innovative voice, mobile and analytics solutions for mid-to-large businesses and call centers. Our mission is to help companies lower their overall costs, improve CSAT and help your business be more operationally efficient by delivering the most affordable, reliable and secure solutions. Aumtech is reshaping and transforming digital self-service to help organizations proactively interact with customers and prospects across an ever increasing range of methods with a host of self-service solutions. Post interaction analytics on customer data and behavior can help businesses make better and more informed decisions. CUSTOMER INTERACTION PLATFORM - Inbound and outbound voice communications - Visual IVR and mobile applications - an integrated web, mobile and IVR experience - Virtual Hold and Callback - better hold time management and improved customer experience - Co-browse and Screen Share – audio-visual experience for web users that increases first call resolution and CSAT - Call Assist - agent intervention when automation cannot recognize a request for a high-end customer experience - Agent Screen Share - screen share and data streaming to increase first call resolution - ANA - Aumtech’s Next-Gen Analytics tool for speech and data analytics with sentiment and emotion analysis - IVR Data Analytics - turning data into actionable knowledge - Comprehensive reporting