The Singapore Institute of Retail Studies (SIRS) is a Continuing Education & Training (CET) institute of Nanyang Polytechnic (NYP). SIRS is the first CET centre set up in January 2006 as a collaborative project between the Singapore Workforce Development Agency (WDA) and NYP. SIRS has been conferred the National CET Institute (NCI) status – the pinnacle status for CET centres, since January 2011. The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore. SIRS provides easy access, market driven and quality continuing education & training courses to upgrade and professionalise the skills of the Singapore Workforce in the retail and service sectors in a globalised knowledge economy. SIRS will also harness its resources, expertise, creativity and innovation to support the development of business solutions for the retail and service industry, and to complement Singapore’s globalisation effort.